Live Customer Service for Your Website

It’s always nice if you are able to exchange a few words with the clients of your website. There was a time when the customers used to send emails to the authors of the website and wait for long time to get a reply. Sometimes this long wait ended up with the user getting frustrated. But the times have now changed with live chat software giving the ability to the website owners to provide answers to consumers right away.

Via live chat software the company representatives are able to have one on one dialogue with the visitors in real time. By providing real time help it is possible for the representatives to impart live support to the consumer thus enabling the consumers to make instantaneous decision to whether or not buy the product.

Though to provide real time support is the primary function of the live chat software, it also acts as a way to keep a track of the number of visitors to your site and thus helps in upbeat sales of your products. Different forms of live chat software are available in the market but my personal favorite is that of the http://live247support.com for two reasons; the first being that it can be effortlessly installed in your website making it user friendly and second it provides website owners of several options to choose from.

Using live chat software is pretty easy. The only thing that is needed is a web browser. No need for any software to be installed or accessing any servers. Every end user like the customers, administrators and operators can have an access to the software from any part of the world by just using a web browser and getting connected to Internet. Once the live chat software has been embedded in the website code all you need to do is to log through the website and then chat with your potential consumers.

At the moment, live chat software has become the customary communication medium that is being used to serve the customers. The domain is which is enormous ranging from web hosting sites to financial services to real estate services. Thus almost every industry has been known to gain from usage of live chat software as it improves the sales of the company immensely.

For using the chat software the only thing the consumer has to do is to just click on the live chat button provided on the website. This is because of the fact that live chat software is 100% hosted and doesn’t need any installation to be done. The company staff benefits from this software by having a statistic about the number of visitors and also about the trend in the pages that are mostly visited as compared to others. One more impressive functionality of the software is that it facilitates you with the ability to see from which countries the visitors are from and which product or service they are predominantly interested in. Assisting the consumer through their purchase in real time not only helps the consumer but also improve the relation of the provider and consumer.

Three Best Online Credibility Builders

The hardest thing to do on the internet right now is to convince people that your site, your product, is both legitimate and credible, and that you’re not one of the army of ‘scammers’ that have recently become virulently active throughout the web. This being the case, few will convert from viewers to customers without believing, in effect knowing, that their money is well placed and not ill spent. The problem most sites face is how to give that air of respectability without spending a fortune – the three most active forms of this are company policy regarding returns, accessible contact details and online live customer support.

It may be the hope of every business that there will be no problems with your products when delivered, but there will always be those that no longer want the product or service after purchase, so having a concise, clear and well stated returns policy is paramount in order to successfully deal with these events. If your returns policy clearly outlines all steps necessary for your client to deal with this eventuality, you and your business will project the necessary air of responsibility needed in today’s business economy.

While it may seem redundant to do this, it is one of the many areas that too many companies fall down on, and do not comply with. Simply having your contact data, or accessibility available in each page of your site will lend that air of credibility you seek – just seeing contact info like this, even if the customer never uses it, will instill the correct feeling you want to put across, without belaboring the point.

An important area that’s becoming more and more useful currently is that of online live customer support, thru software. This is a way in which the client can interact directly with a member of your support staff, in real time thru the placement of a contact point, be it a specific area or from a button or tab, on your web pages to get more information, directions, explanations etc. thru the use of a window or pop-up that uses instant messenger technology. The uses for this product are many, and in its use it in turn lends more credibility to your site. One perfect site example of this is http://live247support.com . With the knowledge that someone is available to question or query online, without any other device needed, about these areas, your prospects will feel both more trusting of your product and much more inclined to make the step from prospect to client.

As with so many things, these steps may seem self evident, but again it’s surprising that so many people tend to see the Forest, not the individual tasks or Tree’s necessary to have that well run business or site by attending to the basic’s first. If only one of these area’s is implemented correctly, you will see a change in how your business ROI is, and if all three are implemented to the best of your companies ability, then your return will be three fold.

e-Commerce 2.0

Successful website owners, including online business owners, know that every nook and cranny of your website matters.

The very first thing a person notices when your site has loaded (after the amount of time it takes for your website to load) is the visual appeal. This is a combination of your layout, images, graphics, and so on but the content is also very important.

You should never intimidate a visitor, because your competitors are only a few clicks away.
Instead, everything about you should be friendly and inviting… encouraging your valued visitor to read on, or to browse your catalog.

And, of course, you want to collect information from your traffic. This information can be used for email marketing and other methods of building lasting relationships… without spamming anybody. But this is where many website owners make their biggest mistake… costing at least 5 times the relationships you could be building.

To find out if you have been making this mistake… then all you need to do is answer the following question:

Is Your Shopping Cart Drop Rate Higher than Your Bounce Rate?

If you answered yes… then I have good news for you! You are well on your way, and a few more adjustments are all it takes to improve this slight error.

The problem is that the action of making a purchase should never take too long… and it should never feel like it is taking too long. Think of when you are standing in a store, in a very looooooong line… and all just to buy a candy bar. It takes a very short amount of time before you are analyzing whether that candy bar is worth it… and not much later you will be putting that candy bar back and leaving the store.

Shopping online is even worse. There are no long lines, but there are long processes. If you are required to make an account, provide all of your contact information, personal information, favorite colors…

Well, this is all it takes for a potential customer to “give up” and change their mind. You not only lost a sale, you also lost a relationship.

Your mistake?

Requiring an account to be built before a purchase is made will not only lose potential members, but also increase your shopping cart drop rate.

The smarter, more effective method is to give opportunity (and not a requirement) to open an account after the sale has been made and processed quickly. If you don’t already know the “secrets” of gaining permission to send newsletters and other benefits of being a member… then you should reflect on the most basic trick of attraction marketing there is…

Do You Offer Valid Benefits that are Not Self Serving?

If a visitor has already made a purchase, then they might be interested in making more down the road as well. This is good news for both of you, but there is no need to instantly push another sale.

Certain convenient capabilities, such as the ability to view prior orders and to save items in a shopping cart before purchasing at a later date… these are real reasons that a person would want to provide their information and become a member.

If you offer something useful, something worth signing up for, then you should have no problem lowering your shopping cart drop rate, increasing sign ups, and building lasting relationships with ongoing customers. And while you’re busy exerting effort in increasing your cart rate, you may consider outsourcing your customer support service to companies like http://live247support.com so as not to overlook this aspect of your business.

Remember, one should never compromise the power of quality customer service for this is the strongest weapon one can ever have in this tough competition.

Happy Shopping :-)!

Gabriel Taylor

Innovation in Communication

Maintaining good, open communication with customers and clients is an important rule of both online and offline businesses. While offline businesses prove easier to maintain relations with its customers, its online counterpart made it impossible to maintain one-on-one communication with customers. The arrival of online chat software like Live Chat Support has bridged the gap, making it possible to interact with customers more efficiently.

Http://live247support.com is a perfect example of a website that provides you with your own online chat software. As indicated in their website, a company is up to eight time's more likely to get a sale when offering live chat. By installing this software in your website, it provides your company with instant communication to business associates without the hassles of email or normal phone lines. It also has the capability to send business files utilizing its software.

With the increase in mass junk and spam mail one receives, the majority of people dump their bulk mail folder when it fills up. However, even important emails sometimes find their way into that folder, which is why many companies and customers prefer using Live chat instant messaging. The software enables avatar operators to interact with customers 24 hours a day, 7 days a week, insuring that necessary emails get to where they need to go.

The majority of businesses have their own websites, but those serve more as informative links instead of support links. Live chat support software makes it possible for customers to get instant answers to all their questions. This works on any web server, has no software to install, and can be used within minutes of embedding into your website. In addition to providing immediate communication between you and your company, it also helps you monitor your site traffic in real-time, as well as other services.

You may choose from the software: Live Chat and AutoChat. LiveChat is geared for sites needing live customer support via instant messaging. AutoChat is an automated chat guide that functions around the clock driven that answers queries of online shoppers. Using a friendly avatar character, it electronically draws its answers from an automated respond list. With AutoChat, you save money on web personnel while still providing consumers with the same instant customer support.


Gabriel Taylor